Frequently Asked Questions

Everything you need to know about shopping with Viridian.

What is Viridian's shipping policy?

We offer standard shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

How do I return or exchange an item?

You can return any unworn, unwashed items with original tags attached within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, at Viridian, we prioritize ethical manufacturing and use organic cotton, recycled polyester, and eco-friendly dyes across our entire seasonal collection.

Can I track my order in real-time?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress until it reaches your door.